Technical Support & Training

Customer Service Contacts

Request support and service from our worldwide customer support system:

Americas
GPD Global Headquarters
611 Hollingsworth Street
Grand Junction, CO USA 81505
tel: 970.245.0408
fax: 970.245.9674
request@gpd-global.com
www.gpd-global.com

Asia Pacific
Bayan Lepas, Penang,
11900 Malaysia
tel: +60.12.555.0909
sclim@gpd-global.com
www.gpd-global.com

Europe / Scandinavia / Russia / Middle East / Africa
Contact local distributor or
GPD Global Headquarters

Factory Service Programs

Service Programs
Product Repair Refurbish Exchange
DS Series Dispenser yes yes based on condition
MAX Series Dispenser yes yes based on condition
MAX II Series Dispenser yes yes based on condition
CF-8 yes yes yes
CF-9 yes yes  
CF-10 yes yes  
CF-15 yes yes  
CF-8/15 Jacobs Ladder yes    
CF Counter (CF-9, CF-8, CF-15) yes    
PBFT yes    
TF-5150 yes    
TF-5300 yes    
Repair Only - subject to parts availability:
Product Repair
CF-7 yes
LTS-1000 APC yes Refer to Service Option for LTS-1000 APC
N2 Packaging System yes

Service & Training Rates

For service and training rate details, check the box next to Service & Training Rate Structure on our request form or else contact us directly.

Service Options

SERVICE OPTIONS FOR CF-8

Repair

Our repair option: send us your CF-8 for inspection. We will provide you with a repair estimate for parts and labor. Repairs typically cost between $2,500 and $7,500 depending on machine condition and the parts that need to be replaced. Standard repairs include a 30 day warranty. The minimum quotation preparation charge of $500 is waived if you accept our quote and repairs are made. Delivery of your CF-8 is scheduled following receipt of purchase order.

Refurbish

Refurbishment of a CF-8 involves complete disassembly of the machine; repainting the base plate, cabinet, and both vertical support plates; plus replacement of all worn parts; reassembly, calibration, and adjustment to factory specifications. Refurbishment costs $11,850 and includes parts and labor and a 90 day warranty. Delivery of your CF-8 is scheduled following receipt of purchase order.

Rebuild Exchange Program

We can exchange a rebuilt CF-8 for your used machine at a cost of $12,900. You gain the advantage of no down time in production with this program because you do not have to send us your machine until after receiving a rebuilt machine from us. The rebuilt machine includes a 180 day warranty. For availability of rebuilt machines, contact the GPD Global Service Department.

SERVICE OPTIONS FOR LTS-1000 APC

To obtain service, support, and spare parts for the LTS-1000 APC machine, contact ACE Production Technologies, Inc. Visit www.ace-protech.com, email sales@ace-protech.com, or call 509-924-4898.

ACE Production Technologies, Inc. has entered into an agreement with GPD Global whereby ACE has acquired the GPD Global lead tinning business portfolio.